Question 1

Where Do We Service?

Accepted Answer

We service all of Richmond, VA, and the surrounding counties that within 20 miles of Richmond, VA. Travel outside of the service area subject to a travel fee.

Question 2

Where Can We Set Up The Bubble?

Accepted Answer

We have pre-selected public parks & locations that offer smooth terrain, beautiful views and ease of access. Have a location in mind? We also scout your suggested locations. Please note that alcohol and glass are not allowed in any state or city or county parks. We also set-up at private residences or venues, which have no alcohol and glass restrictions outside of legal drinking age requirements.

Question 3

How Do I Book A Bubble Experience?

Accepted Answer

First complete to contact us form, then we set a consultation so we can discuss location, and any add on request. An invoice for a 30% non-refundable deposit of the total cost will be sent and is due within 72 hours of receipt. Once the deposit and the signed contract is received, your date is secured and you are booked! The deposit is applied toward the total cost of your experience.

Question 4

How Far In Advance Do I Need To Book?

Accepted Answer

We recommend booking as soon as possible as dates quickly fill up and availability is limited. We require that you book 2 weeks in advance to your requested dated; if no permissions or permits are needed, and booking a one of our curated experiences. For custom experiences we require that you book 4 weeks in advance to your requested dated; this is to allow time for custom décor to be received from our vendors.

Question 5

Where Can We Host Events?

Accepted Answer

It can be hosted anywhere that can safely sustain the setup of the bubble. Whether it be your back yard, the beach, a park, or venue. Any permissions or payments needed to access private locations are the responsibility the client.

Question 6

I Love The Curated Experiences, But I Have A Theme In Mind!

Accepted Answer

Great, we love doing custom experiences, it gives our design team a chance to shine! When booking please choose the custom experience. On the contact us form add the theme /idea, and a member of our design team will contact you within 24 to 48 hours.

Question 7

What Does The Day Of The Experience Look Like

Accepted Answer

2-3 hours prior to your experience we will set up the selected location. We require at least 2 hours to set up.1 hour prior to your experience, we will text an exact pin location (outdoors) of your experience. We request that your arrival to the experience be no more than 10 minutes prior to your scheduled time. During this time all finishing touches are added to ensure you are blown away upon arrival. If requested during booking we will stay to greet you and guest.We return at your scheduled conclusion to clean up. You will not have to wait for our arrival to depart your before heading off into the sunset.

Question 8

Can I Just Rent The Bubble?

Accepted Answer

Yes, you can! Design savvy? You can rent our bubbles; rental comes with deliver / setup & breakdown/ pickup. Easy and hassle-free for you. *We also offer an array of add-ons to make your event effortless and exceptional!

Question 9

What If I Need To Cancel / Reschedule Or Running Late?

Accepted Answer

Once we receive your deposit, we take our products out of inventory for your specified date and are 100% committed to be available for your event. Based on that, we do require a 50% non-refundable deposit. However, we do understand that things come up, so we are committed to working with you on rescheduling your event for a later date. Please be aware that all experiences are booked for a scheduled time frame, and will being AND end at scheduled time. You can extend your time for an additional fee.

Question 10

What About Inclement Weather?

Accepted Answer

The bubble is light weather proof. When booking we keep a watchful eye on the forecast. If the weather is predicted to have heavy rain fall or strong winds, we will contact you the day prior to discuss the possibilities of moving to an indoor location and or rescheduling.

Question 11

What If Something Gets Demaged?

Accepted Answer

Unfortunately, accidents and damage can happen to our equipment. For this reason, we require that a $100 refundable damage waiver fee is in place. Having this coverage up front, relieves both parties from having to deal with any unexpected surprises.The damage waiver covers typical things that may happen throughout the course of your event (a spilled drink, snagged pillow, etc.). The waiver does not cover excessive things like items that go missing, or if a guest burns a hole in the pillows (we've seen it). For instances of damage outside of covered damages, the client will be liable for full cost.

Frequently Asked Questions